---
title: The confirmation email your customers expect is probably switched off
date: 2026-07-26
blurb: Every RentalTide account ships with booking confirmation, pre-trip and post-trip automations already written. They start disabled — one toggle turns them on.
category: Communications
featured: true
video: https://rentaltide.com/tips/video/2026-07-26-turn-on-your-booking-confirmation-email.mp4
poster: https://rentaltide.com/tips/video/2026-07-26-turn-on-your-booking-confirmation-email.jpg
videoDuration: 29
---

This week: **Automations**.

## Where to find it

Open **Outreach → Automations** from the left-hand panel.

You'll find three automations already built for you:

- **Booking/Order Confirmation** — fires when a booking is made
- **Pre-Trip Reminder** — fires before the trip starts
- **Post-Trip Follow-Up** — fires when the trip ends

## Why it matters

They ship **Off**. Every one of them.

That means the confirmation email your customer is sitting there waiting for
after they book — the one with their date, their boat, and what they paid — is
not going out. Neither is the reminder the day before, or the review request
after. Those are the three messages that stop the "wait, did my booking go
through?" phone call before it happens.

Nothing is missing from your account. It's just switched off.

## How to turn one on

1. Find **Booking/Order Confirmation**.
2. Flip the toggle on the right to **On**.
3. Click the pencil icon to open it and see what it actually sends.

Inside, you'll see the trigger — **when a booking is created** — and the email
that goes out immediately after. That's the whole flow: an event, a delay, a
message.

## Check the trigger before you walk away

Turning it on is thirty seconds. Reading the trigger is worth another thirty.
Every automation is an event plus a timing plus a message, and the timing is the
part people get wrong — a reminder that fires one day before a trip is useless
to a guest who booked that morning.

Open each of the three, confirm the trigger matches how your customers actually
book, and you've covered the messages that matter most.

See you next week.

---

## Transcript

Hey, how's it going? So today's thirty second tip is going to be in
Communications.

On the left-hand side, under **Outreach**, you want to go into **Automations**
and make sure that you have your communications set up. So in this case,
Booking/Order Confirmation is turned off. We're going to want to enable that.

And then edit it — head into here and see what these triggers are. So when the
booking is created, here we are going to immediately send the triggered event,
which is this email.